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MSP Report

The Perception Gap

How Businesses and MSPs see data protection differently.

Researched and written by Dialog Research & Communication, Washington, DC. White paper sponsored by Dropsuite, the SaaS leader in backup, archiving and recovery solutions delivered at scale to power business defense.

What’s inside:

  • Address client Office 365 data safety concerns
  • Uncover ransomware threat misunderstandings
  • Learn how to sell data backup more effectively
 

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Three of the Eight Critical Findings MSPs Must Know:

  1. Office 365 is a catalyst for change that is forcing businesses to seek backup and archiving solutions they never needed before.
  2. Many businesses assume that their Office 365 data is restorable, whether they’re paying for backups or not. MSPs need to bundle and upsell backup to safeguard their clients.
  3. Ransomware is a misunderstood threat -- MSP's who proactively discuss ransomware will better educate their clients about the need for backup as a safety net -- and will increase recurring revenue via seat sales of backup and archiving solutions.

Contents of the Report Include Critical Information MSPs Must Know, Including:

  • KEY FINDINGS SUMMARY
  • TODAY’S SMBs – SWIMMING AND DROWNING IN TECHNOLOGY
  • THE IMPORTANCE OF EMAIL AND WEBSITE DATA
  • CHOOSING A VENDOR
  • SECURITY PRACTICES
  • BACKUP PRACTICES
  • WHERE’S THE DATA?
  • TODAY’S MSPs – PLENTY OF UPSIDE, PLENTY OF RISK
  • THE BACKUP BUSINESS
  • MANAGED SERVICE VS. BREAK/FIX
  • CUSTOMER DATA AND SECURITY
  • RANSOMWARE
  • CLOUD-BASED SERVICES
  • MSP NEEDS AND CHALLENGES WITH CURRENT BACKUP SOLUTIONS
  • BRIDGING THE GAP

Perception Gap Report Sponsored by Dropsuite:

Dropsuite (DSE:ASX) is a global cloud software platform that provides cloud backup, eDiscovery, archiving and recovery solutions delivered at scale to power business defense. Dropsuite’s products include G Suite Gmail Backup, Email Archiving, Website Backup and Cloud Backup for Office 365 — which effortlessly backs up Exchange Online, OneDrive, SharePoint, Groups and Teams. Dropsuite’s network of preferred reseller partners has a combined customer reach of millions of businesses worldwide

O365 Backup Features:

  • Automated backups
  • Download, restore & migrate data
  • Unlimited storage
  • Unlimited retention
  • Per seat pricing
  • No minimum purchases
  • No ingestion fees
  • Exchange Online backup
  • SharePoint backup
  • OneDrive backup
  • Groups backup
  • Teams backup
  • Advanced search
  • Insights BI email analytics
  • 1-Click restore & download
  • 256-bit advanced encryption
  • Compliance & Security
  • GDPR, HIPAA, FINRA, NIST & more

O365 Archiving Features:

  • Envelope journaling
  • eDiscovery of ESI's
  • Legal hold
  • Flexible retention periods
  • Tamper-proof audit trail

Download the FREE Perception Gap Report Now:

  • Understand why data protection gaps exist between business and MSPs
  • Learn how to find opportunities to better service more businesses
  • Read pro and con opinions businesses have about MSPs
  • Use this report information to differentiate your MSP and attract customers
  • Protect your business from potential lawsuits and Brand damage
  • And much more!
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